Your single point of contact to help you protect and manage your information assets, 24 x7, at a fraction of the cost of in-house resouces.
novnos provides the expertise, tools, and infrastructure to help you manage and protect your information assets. We work with you and your people to provide the best services to compliment your existing skills and overcome time and resource restraints.
iCARe Services and Support
- Monitor solutions for security alerts, availability and performance 24 x 7, and respond appropriately should any issues arise.
- Manage moves, adds, and changes as requested by the customer.
- Provide configuration backup services and Rapid Replacement services.
- Interact with ISPs and vendors for any client issues.
- Update solutions with the latest software upgrades and patches.
- Reporting – daily, weekly, and monthly. Secure iPortal access to view all related iReports and customer specific documentation.
- Helpdesk provides prompt assistance and problem resolution. The novnos Helpdesk ticketing system ensures that all relevant parties are kept updated through out the resolution process.
iTech Professional Services
- Setup, configuration, and testing services
- Installation services
- Information Technology transfer training
- Vulnerability and Risk Assessments
Implementing these services in-house would require hiring additional staff, ongoing training, and costly additional hardware and software. For a fraction of the cost, novnos can tailor an iCARe and iTech service solution to fit the needs of your organization. Our focus is to make available to your IT group the resources necessary for you to provide your organization with the highest levels of service and support, cost-effectively.